Policy
Cancellations & rescheduling
Consistency is the whole point of this work, so the policy is built around keeping your sessions — not losing them.
Cancellations are non-refundable
Once a session is booked and paid for, the fee is not refunded. Your payment stays on your account as credit toward a rescheduled session.
You reschedule instead
Email or reply to your confirmation with a couple of times that work and we'll put the session back on the calendar — no extra charge.
24 hours' notice, please
Give at least 24 hours' notice where you can so the slot can be offered to someone else. Late notice and no-shows still count as a used session, but I'll always try to work with you.
Multi-session blocks
Sessions in a 3- or 6-session block don't expire. Move them around as your schedule, season, or workload changes.
If I have to cancel
If I cancel a session for any reason, you choose: reschedule at no cost, or receive a full refund for that session.
Free intro calls
The 10-minute intro call is free — if you can't make it, just book another one.
Need to move a session?
Reply to your booking confirmation email with a few times that work and I'll confirm the new slot.
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